Documentation

Everything you need to get started, master every feature, and test the full app — from setup to advanced configuration.

Getting Started

1

Create your account

Sign up at leadrescueos.com. Enter your name, email, and password. Email confirmation is not required — you can start immediately.

2

Complete onboarding

The onboarding wizard collects your business name, industry, phone number (port or get a new one), services with price ranges, and business hours. This configures your AI agents and autopilots.

3

Activate your first autopilot

Go to Autopilots and toggle on Missed Call Rescue. This is the fastest way to start recovering revenue — every missed call gets an instant SMS response.

4

Connect integrations

Go to Integrations to connect Twilio (SMS/voice), Google Calendar (appointments), and Stripe (payments). Most integrations require API keys from the provider.

5

Configure your AI Agent

Go to AI Agent to set your assistant personality, greeting, knowledge base (services, pricing, FAQs), and escalation number for when the AI cannot handle a call.

6

Review the Revenue Vault

Go to the Revenue Vault to see what revenue is hiding in your business. Activate autopilots to start recovering missed calls, open estimates, and inactive customers.

Try the demo first

Want to explore before signing up? Use our demo account with pre-loaded data:

Email: demo@leadrescueos.com
Password: Demo1234!

Features

Missed Call Rescue

When a customer calls your business and nobody answers, LeadRescueOS automatically sends a text message within minutes. The AI qualifies the lead by asking about their needs and can book an appointment directly into your calendar. Configure the delay (default 5 minutes), max follow-ups (default 3), and message template with {first_name} and {business_name} placeholders.

Web Lead Rescue

Instantly responds to website form submissions via SMS. When a visitor fills out your contact form, the AI sends a personalized response within 30 seconds, qualifies the lead, and can schedule a service appointment automatically.

Appointment Management

Full calendar sync with Google Calendar. Create, confirm, reschedule, and track appointments. No-Show Rescue automatically texts customers who miss their appointment to reschedule. View upcoming, confirmed, completed, and no-show appointments in one place.

Revenue Vault

Scans your leads, contacts, and appointments to find revenue hiding in your business — missed calls not yet booked, estimates sent but never accepted, customers who have not had service in a while, and no-shows. Shows the total potential recoverable value for each category and lets you activate autopilots to recover it.

Customer Lifecycle

Customer 360 view with lifetime value, appointment history, conversation logs, and estimates. Track customer status (lead, active, inactive), retention score, churn risk, and referral count. Reactivate inactive customers with targeted campaigns.

Autopilots

Four pre-configured automated workflows: Missed Call Rescue, Web Lead Rescue, Review Autopilot, and Maintenance Reminder. Toggle each on/off, configure settings like delay, follow-up count, message templates, and review platform. View recovered revenue and jobs for each autopilot.

Analytics & Attribution

Full revenue attribution showing which autopilots recovered which revenue. Track recovery rates, conversion funnels, lead status distribution, and autopilot performance. View appointments vs. estimates, campaign metrics, and message send stats.

Multi-Agent System

Specialized AI agents handle different tasks: AI Receptionist (answers calls, qualifies leads), Estimate Agent (follows up on sent estimates), Scheduling Agent (books and confirms appointments), and Reactivation Agent (reaches out to inactive customers). Each agent has configurable personality, knowledge base, and guardrails.

Capacity & Dispatch

Technician profiles with skills, certifications, and service radius. AI-scored dispatch recommendations match the right technician to each job based on skills, location, and availability. Capacity snapshots show utilization and open slots.

Inbox & Conversations

Unified SMS inbox for all customer conversations. AI handles initial responses, you can take over anytime. Search conversations, view message history, and respond directly. Unread count badges show which conversations need attention.

Estimates

Create detailed estimates with line items, quantities, and pricing. Track estimate status (draft, sent, accepted, rejected). AI Follow-up automatically sends follow-up messages on sent estimates that have not been accepted. View total pending value and follow-up counts.

Billing & Plans

Three plans: Starter ($97/mo) for solo operators, Growth ($297/mo) for growing teams with all autopilots, and Scale ($697/mo) for multi-location businesses. Upgrade or cancel anytime from the Billing page. View invoices and payment methods.

Integrations

Connect Twilio (SMS and Voice), Google Calendar, Stripe (payments), SendGrid (email), and Slack (notifications). Webhooks available for custom integrations. Toggle integrations on/off from the Integrations page.

AI Guardrails & Approvals

Configure permission levels for AI actions: autonomous, requires approval, or disabled. Set thresholds for high-value estimates, appointment booking, and customer communication. Review and approve/reject AI action requests. Full audit trail of all AI actions.

Support & Help

Frequently asked questions. For additional help, contact us at hello@leadrescueos.com.

Still need help?

Our support team is ready to assist you. We respond within 24 hours.

Testing Guide

Step-by-step instructions to test every feature using the demo account. Follow these in order for a complete walkthrough.

1

Log in with the demo account

Go to the login page and use the demo credentials: email demo@leadrescueos.com, password Demo1234!. Click "Fill demo credentials" for one-click population, then click Sign In.

2

Explore the Dashboard

After login you land on the dashboard. Verify you see: revenue recovered ($23,200 from autopilots), 4 stat cards (revenue, appointments, active leads, conversion rate), an AI Daily Brief widget with recommendations, a revenue area chart, an opportunity funnel bar chart, recent leads list (6 leads), and active autopilots list (4 autopilots, 2 active).

3

Navigate the sidebar

Click through the accordion sections in the sidebar: Overview, Revenue, CRM, Automation, Intelligence, Platform, Account. Verify each section expands/collapses and the active section auto-expands. Click each page to verify it loads without errors.

4

Test the Revenue Vault

Go to Revenue > Revenue Vault. Verify you see 4 opportunity categories: Missed Calls (1 opportunity), Open Estimates (2 sent), Inactive Customers (1 — Mike Davis), and No-Shows (1). Check the total potential recoverable revenue and already-recovered amounts.

5

Test the Leads page

Go to CRM > Leads. Verify you see 6 leads with different sources (missed_call, web_form, phone, referral) and statuses (new, contacted, qualified, booked, won, lost). Click on a lead to view its detail page. Try searching and filtering.

6

Test the Inbox

Go to CRM > Inbox. Verify you see 2 conversations: Sarah Johnson (unread, last message "Yes, please book me for Tuesday afternoon") and Lisa Garcia (read, last message "What would a new AC system cost?"). Click a conversation to view the full message thread with AI and customer messages.

7

Test Appointments

Go to CRM > Appointments. Verify you see 4 appointments: 1 confirmed (Emily, upcoming in 2 days), 1 scheduled (Sarah, upcoming in 5 days), 1 completed (John, 3 days ago), and 1 no-show (Mike, 7 days ago).

8

Test Estimates

Go to CRM > Estimates. Verify you see 3 estimates: AC System Replacement ($4,860, sent, 1 follow-up), Capacitor Replacement ($378, accepted), and Furnace Installation Quote ($5,616, sent). Check the total, sent, accepted, and pending value stats.

9

Test Autopilots

Go to Automation > Autopilots. Verify you see 4 autopilots: Missed Call Rescue (active, $12,400 recovered, 14 jobs), Web Lead Rescue (active, $8,600, 9 jobs), Review Autopilot (inactive), Maintenance Reminder (inactive, $2,200, 3 jobs). Try toggling an inactive autopilot on and clicking Configure to view settings.

10

Test AI Agent configuration

Go to Automation > AI Agent. Verify you can set the assistant name, tone, greeting, and escalation number. Add content to the knowledge base and save. Check the Behavior tab for auto-qualification and auto-booking toggles.

11

Test Analytics

Go to Intelligence > Analytics. Verify you see revenue recovered charts, leads by status distribution, autopilot performance metrics, and appointment/estimate stats. Check that the conversion rate and recovery rate numbers match the dashboard.

12

Test Settings

Go to Account > Settings. Verify the Business Profile tab shows Demo HVAC Co. with pre-filled address, phone, and average job value ($850). Check the Services tab shows 3 services (AC Repair, Furnace Installation, Maintenance Visit). Check the Hours tab shows Mon-Fri 8-5, Sat 9-3, Sun closed.

13

Test theme and language toggles

Click the sun/moon icon in the top bar to toggle between light and dark mode. Click the language switcher to change between English, Spanish, French, German, Portuguese, Italian, Dutch, Polish, and Arabic. Verify the UI text updates.

14

Test the AI Brief

Go to Overview > AI Brief. Verify you see a daily brief with a summary of recovered revenue, active autopilots, and prioritized recommendations. Check that the top recommendation mentions Lisa Garcia as a high-value lead to call.

15

Test public pages

Sign out and visit the public pages: / (landing), /pricing, /about, /docs (this page), /contact, /privacy, /terms, /cookie-policy, /gdpr. Verify each page loads with the header nav, footer, and correct content.